Refund policy

Thank you for purchasing directly from our store. Our paperback books are custom printed for you individually by our print-on-demand partner, Lulu Direct.

Returns and Exchanges
Because each paperback is printed specifically for your order, we cannot accept returns or provide exchanges for change of mind, accidental purchases, or ordering the wrong book.

Damaged, Defective, or Incorrect Books

If your book arrives damaged, has a printing error, or if you receive the wrong book, please contact us as soon as possible and include your order number, a description of the problem, and clear photographs showing the damage or mistake. We will work with our printing partner to arrange a replacement when the problem qualifies. Please contact us within 14 days of receiving your order to allow us time to resolve the issue with Lulu Direct.

Missing Orders

If your order has not arrived within the expected delivery timeframe, please contact us with your order number. Allow at least 2-4 weeks for production and delivery.

Cancellations and Address Changes

Orders are automatically submitted for print production shortly after they are placed. If you need to cancel an order or correct a shipping address, contact us immediately. We will make every effort to make the change before production begins, but cancellations and address changes cannot be guaranteed once an order has entered production.

We are unable to provide a refund or free replacement when an order is delivered to an incorrect address supplied by the customer.

Refunds

When a refund is approved, it will be issued to the original payment method.

Shipping charges are generally non-refundable unless the refund is the result of an error with the order or fulfillment.

Questions or Order Problems

If you have a problem with your order, please contact us through the Contact page on this website. We want to make sure qualifying printing, damage, or delivery problems are resolved.